Refund policy
This Return & Refund Policy explains how returns, refunds, and exchanges are handled for purchases made through BoostX (“we,” “us,” or “our”).
By placing an order on our website, you agree to the terms outlined below.
Eligible Countries
This policy applies only to orders shipped to the following countries:
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United States
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Canada
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Australia
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United Kingdom
Orders shipped outside these regions are not eligible for returns or refunds under this policy.
Return Window
Customers may request a return or exchange within 40 days of the delivery date.
Requests submitted after this period will not be eligible.
Product Condition
We accept returns for new and slightly used products, provided the item is returned in reasonable condition and was purchased directly from BoostX.
Products that are excessively damaged, altered, or not originally sold by BoostX may be refused.
Eligible Return Reasons
We accept:
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Returns for defective products
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Returns for non-defective products
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Exchanges for eligible items
All returns must be completed by mail. We do not offer in-store or drop-off returns.
How To Start a Return or Exchange
To initiate a return or exchange, please follow these steps:
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Email support@boostxshop.com within 40 days of delivery and include:
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Your order number
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The item(s) you wish to return or exchange
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The reason for the return or exchange
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Our support team will review your request and provide return instructions, including the correct return mailing address.
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Ship the item back following the provided instructions.
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Return shipping costs are the customer’s responsibility, unless the item is confirmed to be defective or incorrect due to our error.
BoostX does not charge restocking fees.
Exchanges
If you request an exchange, the replacement item will be shipped once the returned item has been received and inspected.
If the requested replacement item is unavailable, a refund will be issued instead.
Refund Processing
Once your return is received and inspected, approved refunds are processed within 7 business days.
Refunds are issued to the original payment method used at checkout.
Please note that banks or payment providers may take additional time to post the refund.
Original shipping fees are non-refundable, unless required by law or if the return is due to an error on our part.
Non-Returnable Situations
Returns may be refused if:
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The request is made after the 40-day return window
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The product was not purchased from BoostX
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The product is returned in unacceptable condition
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The return was sent without authorization
Contact Information
If you have questions regarding returns or refunds, please contact:
BoostX Customer Support
Email: support@boostxshop.com
Phone: 808-755-0389
Address:
2000 East Lamar Boulevard STE 600
Arlington, Texas 76006
United States